When it comes to investing in a VoIP solution, it is important to get the right fit for your company. There are all sorts of factors to consider and questions to answer before committing to one solution. Below we try to help you with 6 key points to evaluate before purchase.
1. Hybrid V Hosted
Both hosted and onsite Private Branch Exchange (PBX) systems offer unique advantages. For a business with no pre-existing PBX hardware, a hosted service can be the perfect solution. Not only is set up easy, but, with everything in the cloud, you are saving both the cost of new hardware and future maintenance fees.
Alternatively, while an onsite system will require a greater initial investment and require ongoing maintenance, it arguably provides your business with superior flexibility and greater control over your telecommunications network.
2. Is your Workforce mobile?
The modern day office isn’t restricted by walls, so why should your employees be? Whether working from the backseat of a taxi, from the comfort of your own home or at a service station on the side of a motorway, your workers should have the same tools at their disposal as they would from a conventional office. This means tools such as accessing contact databases, participating in video conferencing, or using their mobile phone to never miss a call can become a regular occurrence.
3. Is your Business going to expand?
If your business is growing, or hoping to, the last thing you want is for its growth to be restricted by an inadequate communications system. Thankfully, there are plenty of forms of VoIP, such as SIP trunking, which can quickly and easily expand or consolidate your lines on an ‘as-needed-basis’.
The good news is that virtually all existing PBX’s are compatible with SIP, and those that aren’t can use a simple gateway to convert an existing system easily.
4. Are you switching from ISDN?
It isn’t complicated, but making the switch from ISDN to VoIP will require some research and a solid migration and porting plan, which should meticulously define your company’s communication requirements. It will also help determine what criteria your new VoIP system will need to meet.
5. Connectivity upgrade
A solid and high quality internet connection is the backbone of any VoIP system. Regardless of if you choose an onsite or hosted VoIP solution, you are going to need a reliable connection in place to support your network.
Consider the use of dedicated business broadband or leased lines. While a dedicated broadband connection is intended to provide businesses with higher internet speeds, managed internets will guarantee voice quality by reserving the connection for your company’s sole use. Evaluate your business’s bandwidth needs and consult with several service providers before making a final decision.
6. Do you want it to function as Unified Communications?
Your VoIP service provider can also be a one-stop shop for all of your communications needs. This means integrating your chat functionality, conference calls, emails, phone calls, video calls, and voicemail within one app. Most VoIP solutions offer this level of service, but not every VoIP provider will do this for you. This means you’ll be running contrasting systems across your CRM system with no way to keep track of who received which message, on which device, and through which channel.