Business VoIP- The Benefits, Disadvantages And How It Works

Business VoIP- The Benefits, Disadvantages And How It Works

VoIP, or Voice over IP, allows users to make phone calls over LANs (local area networks) or the internet.

There are many advantages to having a VOIP in your business, such as:

  • Reduced Costs
  • Flexibility
  • Accessibility
  • Extra/Less Expensive Features
  • Voice Quality

Cost

The initial setup and ongoing costs of VoIP are generally less than that of a traditional phone system. Since VoIP works over internet connection, there is no need for a traditional phone line. This also means you will only have one bill and one account for both internet and the telephone.

Calls from PC to PC over the internet are free also. Calls from PC to landline usually cost but the rates are significantly less than with a traditional phone line.

Accessibility

A VoIP phone system is a different from a traditional phone system. Location and distance make no difference to a VoIP system, whether you’re calling your main office on the other side of the country or the call is to different part of the world. So long as you both have an internet connection, communication is possible.

If you are frequently on the road, or away from the office but wish to remain connected, you can do so at minimal cost. VoIP is much more convenient than a traditional phone line.

Flexibility

With a private, internal phone network you are limited to how many phones can be added to the system by the number of lines added within the system. With a VoIP network, you are limited only by a bandwidth, so thousands of connections can be made.

Voice Quality

If you have a reliable connection with good bandwidth, you should experience voice quality that is the equal of, if not better than a traditional phone connection.

Extra/Less Expensive Features

Traditional phone services have a selection of extra features that you will usually have to pay more for. VoIP is different. It comes with a wide selection of extra features like call forwarding, call waiting, voicemail, caller ID, three-way calling and more. You can also send data like documents and pictures while you are engaging in conversation.

There are a few draw backs and disadvantages to VoIP. These include:

  • Internet Connection
  • Power Outages and Emergencies

Internet Connection

You cannot operate a VoIP system without a sufficient and reliable internet connection. Most businesses that require VoIP should have some form of reliable connectivity, however, if not this makes VoIP unusable.

Power Outages/ Emergencies

If you operate a VoIP network and there is a power outage which affects your internet connection, you will no longer have access to your phone system. While this is only a minor and rare occurring issue, it can be a problem if your power is out for a long period of time.

Emergency services also can find it difficult to trace calls to VoIP systems. Many businesses will maintain at least one traditional phone line in order to maintain connection in the event of a power outage or emergency.

Most business owners agree that the advantages of VoIP far outweigh the disadvantages. Stratus Technologies provides wholesale connectivity, including VoIP systems, such as FTTP and FTTC, SoGEA and Leased Lines.

Are you considering VoIP systems for your customers? Contact Stratus Technologies at sales@stratus-technologies.co.uk 01642 697777