Quite simply, it is the integration of real time communication solutions such as IP telephony and web or video conferencing with non-real-time communication services such as email, voicemail and SMS.
The term does not describe a single product but rather a collection of products that provide a consistent unified user interface across multiple devices and media types…still with me?
Unified Communications, OR UC as it is more commonly known, describes the technology that enables both data and messages to reach the recipient as quickly and as simply as possible. This allows people to communication with someone else anywhere in the world in real-time.
If you make the most of it, there are a number of key benefits to UC!
- One number can be assigned to an individual person that will reach their mobile device, home telephone or office telephone systems. This will allow calls to follow the individual and push/pull between devices without the need to disconnect and reconnect.
- In a disaster recovery scenario, calls can be redirected to any number, allowing business continuity.
- Voicemail-to-email sends a voicemail audio file to the recipient’s email address.
- A downloadable client allows click-to-dial functionality which is commonly used with email software and any web browser.
UC is a method of getting information quickly, regardless of the situation you find yourself in. It can result in increased productivity as well as increase customer and employee satisfaction.
What to look for in a UC provider
In order to make the most of it, there are a couple of things that businesses should be looking for in a provider.
- A business class dedicated internet connection
- A solution that can be easily adapted with the changing requirements and operations of the business
- Quality of Services (QoS)
- Emergency backup and disaster recovery so that communication are still accessible in any situation
- A security solution so that both your network and devices are covered